Browse the Smart Motels Bert Hinkler frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
What time is check-in and check-out?
Guaranteed check-in from 2pm. We will always do our best to accommodate you if arriving earlier.
Check-out up to 10am
Do you require a security bond upon check-in?
Accommodation is to be paid on check in with a valid credit card. If you are paying with cash, an additional $100 cash deposit will be taken and a copy of photo identification.
Is after hours check-in available?
You can arrive whenever you like, we have a very easy to use After-Hours check in service (key safe at the front entrance). We will text the key safe code to you automatically if you haven’t arrived, just before we close. Any issues, our After-Hours team are only a phone call away and someone is always here.
Can I have a late check-out?
Please ask Reception on check-in – we will always do our best to accommodate you.
When do I have to pay a deposit?
No deposit is required if you make your reservation directly.
Accommodation is to be paid on check in with a valid credit card.
What are Reception hours?
Saturday & Sunday : 8AM to 7 PM
Any issues, our After-Hours team are only a phone call away and someone is always here.
What is your Cancellation Policy?
Smart Motel reserves the right to charge all or part of the accommodation amount for no shows and reservation cancellations less than 24 hours prior to the day of arrival.
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Is there Internet or WiFi access available?
Yes, complimentary WiFi is available.
What facilities do you have?
We offer complimentary WIFI, an outdoor swimming pool, Bar, Restaurant and Conference rooms are available for hire.
Is there car parking available?
On-site parking is available which is mostly undercover. Heavy vehicle parking is also available.
Is all linen provided?
Yes, all linen is provided with daily Housekeeping servicing.
Is the pool heated?
Our outside pool is unheated.
General information about our location.